Privacy Policy

When do we collect personal data?

• When you visit our website or use our mobile application
• When you register for our waitlist or create an account
• When you book or request a ride
• When you apply to become a driver
• When you contact us via phone, email, or social media
• When you participate in surveys or provide feedback
• When you interact with our customer support

Why do we collect personal data?

We collect your personal data for these purposes:

• To provide safe and reliable transport services
• To match riders with appropriate drivers
• To process payments and manage billing
• To ensure safety and security of all users
• To comply with legal and regulatory requirements
• To improve our services and user experience
• To provide customer support and resolve issues
• To communicate important updates about our services
• To prevent fraud and maintain platform integrity
• To conduct research and development for better transport solutions

What personal data do we collect?

The type of personal data that Gendayo keeps about you may include:

• Basic contact information: Name, phone number, email address, and home address
• Location data: Real-time location, pickup and drop-off locations, route information
• Identity verification: Government-issued ID, driver's license, vehicle registration (for drivers)
• Payment information: Credit card details, mobile money information, transaction history
• Ride history: Trip details, dates, times, routes, ratings, and reviews
• Device information: Device type, operating system, app version, unique device identifiers
• Usage data: App interactions, feature usage, preferences, and settings
• Communication records: Messages, calls, and support interactions
• Driver-specific data: Vehicle information, insurance details, background check results
• Emergency contacts: Contact information for safety purposes

How do we collect personal data?

Gendayo collects personal data through various methods:

• Directly from you: When you register, book rides, or communicate with us
• Automatically: Through your use of our app and website via cookies and tracking technologies
• From your device: Location services, camera (for profile photos), contacts (with permission)
• From third parties: Payment processors, mapping services, background check providers
• From partners: Other transport or logistics partners we may collaborate with

How long do we store personal data?

Gendayo stores your personal data only for as long as necessary for the stated purposes. Specific retention periods include:

• Account data: Until account deletion plus 1 year for legal obligations
• Trip data: 7 years for accounting and regulatory compliance
• Payment data: As required by payment processors and tax authorities
• Safety and security data: Up to 7 years for incident investigation
• Marketing data: Until you unsubscribe or withdraw consent

When personal data is no longer required, we will securely erase it. Some data may be processed for statistical purposes in anonymized form.

What is the legal basis for processing personal data?

• Consent: For marketing communications, location tracking, and optional features
• Contract: To provide transport services, process payments, and fulfill our obligations to you
• Legitimate interest: For safety, security, fraud prevention, and service improvement
• Legal obligation: To comply with transportation regulations and tax requirements

Your rights as a data subject

You have the following rights regarding your personal data:

• Right to access: Request a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete information
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a structured format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent
• Right to lodge a complaint: File a complaint with data protection authorities

To exercise these rights, please contact us at privacy@gendayo.com with your request and identity verification.

Cookies and tracking technologies

We use cookies, pixel tags, and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website and app usage patterns
• Improve our services and user experience
• Provide personalized content and recommendations
• Measure the effectiveness of our marketing campaigns

You can control cookie settings through your browser or device settings. However, disabling certain cookies may affect the functionality of our services.

Manage your consent

You can review or change your cookie preferences at any time by clicking the link below:

Manage your cookie consent

How we share your personal data

We may share your personal data with:

• Service providers: Payment processors, mapping services, cloud storage providers, customer support tools
• Drivers and riders: Limited information necessary for ride completion (name, photo, location, contact)
• Legal authorities: When required by law, court order, or to protect safety
• Emergency services: In case of accidents or safety incidents
• Business partners: For joint services or promotions, with your consent
• Professional advisors: Legal, financial, and business consultants under confidentiality agreements

We ensure all third parties processing your data on our behalf agree to protect your privacy and use your data only for specified purposes.

International data transfers

As we operate across Africa and may use international service providers, your data may be transferred outside your country of residence. We ensure appropriate safeguards are in place for such transfers, including adequacy decisions, standard contractual clauses, or other approved mechanisms.

Security measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, regular security assessments, and staff training on data protection.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website and app, and may also notify you via email or push notification.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Last updated: September 2025

This Privacy Policy is effective as of the date listed above and applies to all users of Gendayo's services.